When an alarm condition occurs, your security system "seizes" your telephone line from your telephone instruments, dials the telephone number of the alarm receiver connected to our monitoring station, transmits to the receiver digital data identifying your system's account number and alarm condition, then releases your telephone line. The telephone company's nominal transport charges for calls to our monitoring station or alarm receiver are recorded on your telephone bill.

Upon our receipt of an alarm signal from your security system, dispatchers in our monitoring station will

• telephone the alarm location (your home or business) first, to help avoid false alarms and to verify (by asking for the secret password you have chosen) the alarm condition (if your system has the 2-Way-Voice feature, we may utilize it instead of a telephone call), then, if necessary,
• telephone the Authorities (police, fire, etc) to advise them of the alarm condition, and then
• telephone and notify the first available person on the Call-List of names (yourself, neighbors, employees, etc) and telephone numbers you have supplied us.

Should this standardized notification procedure not be appropriate for your needs, our monitoring automation system allows us to customize our response to fit your varied needs.